Order & Refund Policy – ToyMatrix

Order Confirmation

After placing an order, you will receive a confirmation via email or phone. ToyMatrix reserves the right to cancel orders due to stock issues or incorrect information.

Order Processing

Orders are processed within 1–3 business days. Delivery time may vary depending on your location.

Refund Eligibility

You may request a refund if:

• You received a damaged product
• You received the wrong product
• The product was not delivered

Refund Process

Once your refund is approved, the amount will be credited to your original payment method within 5–7 business days.

Non-Refundable Cases

• Used or damaged products by customer
• Change of mind after delivery
• Products without valid proof of purchase

Contact for Refund

Email: support@toymatrix.in
Website: www.toymatrix.in